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PixeePrints Terms and Conditions

Order Dispatch

For orders placed before 5pm, we will dispatch your order by 5pm on the next working day. We will send you tracking details by email when your order is dispatched. If we don't make our target, you'll get 15% off your next order!

 

What to Expect

We strive to provide you with vivid art and decorations so durable they will last as long as your memories. PixeePrints' artist-led team of experts have carefully selected high performance inks, canvas, paper, and frames to make your most treasured memories and creative visions come to life. All images are individually optimised for printing on our industry-standard, large format inkjet printer.

 

We will help you get the best out of your pictures

After you place your order, we may contact you to discuss your requirements and may make suggestions to improve your picture, you will have full control of your choices at all times.

 

Image Quality

Vivid image reproduction is our specialty, and we have carefully tuned our equipment and processes to provide you with accurate and impressive images at great prices. That said, there are a few things to consider both before purchase, and after receiving your order:

 

Colour Variation

We colour-calibrate all of our equipment regularly, including the monitors on which we view images and the printers which create our prints. Please keep in mind that monitor colour can vary widely, and the colours on your completed print may be slightly different than they appeared on your screen. Rest assured that we are incredibly dedicated to delivering a print to you with rich, vibrant colours. If you're interested in learning more about colour calibration, let us know via email and we'd be happy to point you toward resources which can help.

 

Image File Size

Our prints are created on beautiful, large format canvas or art paper meant to decorate your walls. The size of the image file you want to print is very important. Our web site will alert you of possible pixelation or blurring if the size of print you have selected is larger than is optimal for your file. Most times, the print will still look great even if you are warned about possible pixelation. Our Artist Satin canvas is especially forgiving on lower resolution files.

 

Most modern compact digital cameras take large enough images to print sharply up to 20 inches (51cm). If you'd like to print at 24 inches or larger, the resolution of your camera becomes more important. As a general rule, images should be at least 8 megapixels - which includes many recent camera phones. Iphone photos look great when printed at 16 or 20 inches!

 

Reprints and Returns

We want to ensure that your items arrive in great condition. All orders departing our workshop pass through a Quality Control process to check for fit and finish. But occasionally, an imperfection will slip through.

 

Sometimes, this will mean reprinting your order and sending you a new copy. If your parcel arrives damaged, please take photos of the item still in its packaging and send them to us via email. If you find physical or printing faults with the item itself, please take photos of the unwrapped item and send them to us. We will work with you to correct the issue, and get a new print to you as soon as possible.

 

In cases where we can't see the fault in the same way, we offer a refund. Send us an email to start the refund process, and we will provide details to return the item at your cost. Once we receive the item, we will issue a refund for the cost of the faulty item, minus shipping and transaction fees.

 

Objectionable Material

We reserve the right to not print any material which we deem inappropriate or offensive. You must own the copyright to any file which you would like to have printed. Any orders which breach these terms will be cancelled, and a refund issued minus transaction fees.We strive to provide you with vivid, durable art and decorations which will last as long as your memories. PixeePrints' artist-led team of experts have carefully selected high performance ink, canvas, paper, and frames to make your most treasured memories and creative visions come to life. All images are individually optimised for printing on our industry-standard large format inkjet printer. You'll love our prints for your home, business, vacation getaway...or as memorable gifts for loved ones and colleagues. 

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Pixeeprints

32b Jamaica Drive

Grenada North, Wellington

5028

Email: orders@pixeeprints.co.nz

 

 

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